We at WPEnjoy want you to be completely happy with your purchase. If you have any questions, concerns, or problems, please contact us or open a new support ticket.
In the event, however, that you decide your purchase was not the right decision, we want to make things right.
We are happy to offer a 7-day, money-back guarantee on all single theme purchases. Simply contact us within 7 days of your purchase, with details of your request, and we’ll help you.
Conditions for a Declined Refund
Due to the nature of digital goods, we recognize that this policy can be abused, and reserve the right to refuse refunds in specific cases.
We will not refund your purchase in the following situations:
- No refunds will be given after 7 days from the initial purchase.
- If the product was downloaded but you simply changed your mind.
- If you bought a product or a package by mistake.
- If you refuse the help of our team to assist you with the theme installation and set up as in the demo.
- If you claim that there is a problem with the theme without providing additional details.
- Refunds do not apply to product upgrades or annual renewals.
- Due to the possibility of dishonest tactics, we reserve the right to refuse refunds on the All Themes Plan.
- If we determine the refund policy is being taken advantage of or is abused.
- If we detect that the theme is installed on customer website.
- If you benefited from our free installation and setup service.
- If you benefited from technical support from our team. In such cases we’ll provide a partial refund.
Note: Refunds are not applicable for renewals. If you wish to cancel your subscription, you can always do so from ‘Manage Subscription’ within your WPEnjoy account page. If you don’t find the cancellation option, you can always contact our support team.