Frequently Asked Questions
If the FAQs below still don’t answer your query, then please use our contact page to ask your query and we will get back to you.
What’s the difference between free and pro version?
Pro version includes extra customization features, options, widgets, template and support more plugins. Pro users have access to support ticket which are answered from few minutes to 12 hrs time period and yes even on weekends. Whereas free theme users have general wordpress.org forum access and don’t have exact timeframe for the reply.
Can I upgrade my theme to the All Themes Plan?
Yes, if you have purchased a theme from us within the last 30 days, you can upgrade by paying the difference between your current product and the one you want. For more details contact us directly.
Do you charge automatically for the renewal?
If you purchase the Lifetime Plan, you only need to pay once, it’s one-time payment. If you purchase the Annual Plan, you will be charged yearly for the renewal. However, you can cancel the subscription at any time if you like within your active subscription period.
What happens when my license expires?
After the license expires, your site can still use our themes for lifetime. However, you will no longer be able to get our support and theme updates.
What about support and updates?
Support and Updates are included for one year if you purchase any of the annual plans. With license renewal, support and updates are also renewed. If you purchase any of the lifetime plans, support and updates are included for a lifetime. If you have a valid and active license key, updates will be delivered automatically from the WordPress dashboard.
How often are your themes updated?
Each time a new version of WordPress is released, we check our themes for compatibility with the new version, and we update them if this is required. Also we update our themes any time we discover a bug or a new feature has been added to the theme.
Do you provide Dummy Content from your demos?
Yes, our themes include 1-Click Demo Content Importer which allows you to setup the theme quickly as in the demo.